Fusion Line
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The voice half of the fusion

Cleo answers your phone.

She picks up every call in a real Australian voice, as your business, gets the name, the number, the address and the job, then puts a real person on the line the moment a caller asks for one.

A real call, start to finish

Coastline Plumbing did not pick up. Cleo did.

Megan rings about a new hot water system. Cleo gets her name, then reads her number back, 0419 227 304, so a wrong digit never costs the job. Then Megan asks for Dave, the bloke who did her last job. Cleo checks if he is free, he is tied up on a job, so she takes the message, tells Dave it is Megan in Scarborough after a new hot water system, and tells Megan he will ring back within the hour. Megan says thanks, Cleo, by name.

No menu. No voicemail. A warm voice that handled the whole thing.

Every call, captured properly

The job is written up before anyone hangs up.

The second the call ends, the conversation becomes a job card. It lands on a dashboard you log into, it gets emailed to your reception, and if you want it, it drops straight into the job software you already run. Nothing gets lost between the call and the job.

Sample dashboard, illustrative data. Coastline Plumbing is an example.

A voice your customer trusts

Your customer rings, and gets a runaround.

You have been on the other end of it. A flat voice that cannot answer a simple question. A menu with seven options. A voicemail nobody checks. You would almost rather miss the call than have your customer treated like that.

That is the exact thing Cleo is built not to be. The voice is the first thing your customer judges, so Cleo sounds like a real person. Warm, calm, Australian. Nothing to strain through, nothing read off a card. As far as the caller knows, they rang your office and your receptionist answered.

Not a dead end

A real person, when they want one.

When a caller wants to speak to someone on your team, Cleo does a warm transfer. She lets your person know who is on the line and what it is about, then hands the call over.

And when nobody is free, the call still does not fall in a hole. Cleo takes the message, repeats back why they called, and tells them exactly when they will hear from you. A clear callback window, not a maybe, not a voicemail. A straight answer, every time.

The fusion

Cleo answers. A real team runs the work.

Answering the phone is half the job. The other half is the work the call creates, and that is the half that never gets done when you are under a van at four in the afternoon.

Alongside Cleo, a dedicated Fusion Line team runs everything the call sets off. Chasing the quote you keep meaning to send. Rescheduling the job that moved. Getting the details into your system so the next person is not starting from scratch. The admin that piles up.

Most tools email you a transcript and leave the rest to you. With Cleo you get the warm voice on the phones and a real team running the work alongside her, so the job moves while you are still on the tools.

Ring to booked job

How a call goes

1

Cleo picks up in your business name, in a real Australian voice.

2

She has a normal conversation and gets the name, number, suburb and job.

3

She reads the key details back, so nothing is wrong.

4

If the caller wants a person, she warm transfers to your team and hands over.

5

If no one is free, she takes the message and tells them when they will hear back.

6

The call becomes a job card on your dashboard and in your reception inbox, then your Fusion Line team picks up the follow up from there.

The new half of the fusion

The always-on half you have never had.

The human team runs the day, and always has. Cleo is the other half, the one that answers after five, on weekends, and when three calls come in at once. Every call still becomes a job card the team picks up. You just stop losing the ones that used to slip.

Straight answers

The questions every owner asks first.

Will my customers know it is not a person?

She answers warmly as your business, the way your own receptionist would. If anyone asks, she is honest about it. Most never think to ask, the call just feels handled.

What if Cleo cannot help?

She warm transfers to your team, or takes a clear message and a real person calls back inside the hour. Never a dead end, never a voicemail nobody checks.

Is my customer information safe?

Every call is written up in your own dashboard, kept briefly, and only your team sees it. It is your business, your information, on your side of the fence.

What about my existing number?

You keep your number and carrier. You choose what reaches Cleo, your overflow and after hours, or every call all day, and it simply forwards. You can change it anytime.

Who calls my customer back?

Our team, the same few people every week, who know your business and your customers. Clear, warm and professional, so your customers get used to them.

Hear it for yourself.

Book fifteen minutes, type your business name in, and ring the number. You will hear Cleo pick up as your own company, live, right in front of you. Then decide.